Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags, accessories, and packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at servicebarkmiles@gmail.com.

Do not send a return before receiving authorization from BarkMiles. Because our products may be fulfilled from different locations, the correct return destination can vary by product. If your return is approved, we will provide the correct return address and return instructions.

If your return is approved, we will also let you know whether a prepaid return shipping label is available or whether return shipping costs are your responsibility. Items sent back without first requesting and receiving return authorization may not be accepted.

You can always contact us with questions about a return at servicebarkmiles@gmail.com.

Damages, Defects, and Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible at servicebarkmiles@gmail.com so we can evaluate the issue and make it right.

Please include your order number and, when possible, clear photos or video showing the issue. This helps us review the problem and work with our fulfillment partners as quickly as possible.

For approved claims involving an incorrect, defective, or damaged item, BarkMiles will provide instructions for the appropriate resolution.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including:

Products that have been used, damaged, altered, or are missing original components or packaging
Personalized or custom-order products
Gift cards
Items identified as final sale at the time of purchase
Items that cannot be returned for health, hygiene, or safety reasons once opened or used

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

We do not currently process direct exchanges.

The fastest way to receive a different product or variant is to request a return for the original item. Once the return is approved, you can place a separate order for the replacement item you want.

Return Shipping

Return shipping requirements depend on the reason for the return.

If a return is approved because an item arrived damaged, defective, or incorrect, we will provide instructions regarding return shipping as part of the claim-resolution process.

For returns requested for reasons such as preference, ordering the wrong item, or no longer wanting the product, the customer may be responsible for return shipping costs.

Do not ship an item back until BarkMiles has provided return authorization and the correct return destination.

Refunds

We will notify you after your approved return has been received and reviewed and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for BarkMiles to process an approved refund.

After a refund is issued, your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at servicebarkmiles@gmail.com.

Original shipping charges are generally non-refundable unless the return is the result of an incorrect, damaged, or defective item or otherwise required by applicable law.

Cancellations and Order Changes

We begin processing orders as quickly as possible.

If you need to cancel an order or change your shipping information, contact us immediately at servicebarkmiles@gmail.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled after it has entered processing or been submitted for fulfillment.